Web Facing Services
One of the shared services we designed in the L&I long-term plan was “Web Facing Services.” When it came time to implement this they asked us to help them define the requirements and select a software product on which to base the service.
Our original concept featured a service that would consume SOA messages off their message bus and compose them into a browser. (This was essentially the design of a mash up service, long before the term had been coined.) We created a set of requirements and helped them select and configure the Plumtree product (which was essentially a portal product) to do what we intended.